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Suite is software for small service based businesses. The workflow in Suite is fairly simple. There are 3 ways one can approach a problem in Suite. From the client, from a ticket, or from a device. Tickets and devices are tied to clients. Devices can be attached to any ticket. Everything interconnects so that you can easily get from point A to point B, or C, with only 1 or 2 clicks.
The UI is modeled after my favorite operating system. Simple and elegant, using Suite for 10 hours at a time doesn't make your eyes hurt.
Lately I've added monitoring capabilities, so that you can monitor specific devices and receive a notification when a device has a problem.
If you are a developer and interested in helping, please let me know. If you are a business and want to use Suite, but don't have someone on staff that can set it up for you, I would be happy to help. Rather than close source this project I opened sourced it, which means the only possible income I can get from the hard work I've put in here is charging for my time to setup and train companies on how to use it.
Posted by JonMagic · February 6th, 2009 @ 01:50 PM