#3 new

Add waiting sub status to open tickets

Reported by JonMagic | December 11th, 2008 @ 11:47 AM | in Suite 2.0 on Rails 3.0

With only "Open" and "Scheduled" states, it can be annoying if you have a ticket in your Open/Inbox and you are waiting on a call back or something. Would be nice to be able to push that to the bottom of your inbox, and make it a lighter color or something.

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Suite is software for small service based businesses. The workflow in Suite is fairly simple. There are 3 ways one can approach a problem in Suite. From the client, from a ticket, or from a device. Tickets and devices are tied to clients. Clients can belong to other clients (i.e. people inside a company). The clients section is modeled after Apple Address Book. Most of my UI is modeled after the applications that ship with OSX (Address Book, Mail, iTunes). To make Suite more accessible there is an iPhone interface as well.

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