see all the tickets for one tech
Reported by JonMagic | March 5th, 2009 @ 03:43 PM
make it so we can see what tickets any one tech has
Comments and changes to this ticket
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JonMagic March 5th, 2009 @ 03:44 PM
- Assigned user set to “JonMagic”
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JonMagic April 10th, 2009 @ 03:06 PM
- State changed from “new” to “resolved”
Built in functionality to see tickets in any section for any particular user. Had to modify my model and controller slightly, but the bulk of the work was done in Javascript.
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Suite is software for small service based businesses. The workflow in Suite is fairly simple. There are 3 ways one can approach a problem in Suite. From the client, from a ticket, or from a device. Tickets and devices are tied to clients. Clients can belong to other clients (i.e. people inside a company). The clients section is modeled after Apple Address Book. Most of my UI is modeled after the applications that ship with OSX (Address Book, Mail, iTunes). To make Suite more accessible there is an iPhone interface as well.
JonMagic
